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https://openbeagle.org/beagleboard/beaglebone-ai-64
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53 lines
1.7 KiB
Plaintext
53 lines
1.7 KiB
Plaintext
[[support-information]]
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== Support Information
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All support for this design is through BeagleBoard.org community at:
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link:https://forum.beagleboard.org/[BeagleBoard.org fourm].
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[[hardware-design]]
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=== Hardware Design
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You can find all BeagleBone AI-64 hardware files https://git.beagleboard.org/beagleboard/beaglebone-ai-64/-/tree/master/hw[here].
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[[software-updates]]
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=== Software Updates
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You can download and flash the supported image onto your BeagleBone AI-64 from
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https://debian.beagle.cc/images/bbai64-emmc-flasher-debian-11.2-xfce-arm64-2022-01-14-8gb.img.xz[this] source.
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To see what SW revision is loaded into the eMMC check `/etc/dogtag`.
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It should look something like as shown below,
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```
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root@BeagleBone:~# cat /etc/dogtag
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BeagleBoard.org Debian Bullseye Xfce Image 2022-01-14
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```
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[[rma-support]]
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=== RMA Support
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If you feel your board is defective or has issues, request an Return Merchandise Application (RMA) by filling out the form at
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http://beagleboard.org/support/rma . You will need the serial number and revision of the board. The
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serial numbers and revisions keep moving. Different boards can have different locations depending
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on when they were made. The following figures show the three locations of the serial and revision
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number.
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[[trouble-shooting-video-output-issues]]
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=== Troubleshooting video output issues
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[WARNING]
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====
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When connecting to an HDMI monitor, make sure your miniDP
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adapter is *active*. A *passive* adapter will not work.
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See <<display-adaptors-figure>>.
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====
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[[getting-help]]
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==== Getting Help
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If you need some up to date troubleshooting techniques,
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you can post your queries on link:https://forum.beagleboard.org/[BeagleBoard.org fourm].
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